Festive Opening Times

Emergency Contacts

Contact Telephone Number – 0141 222 7352

In-hours dental emergencies

In-hours is Monday to Friday, 9.00am to 5.00pm.

Registered with a Dentist

If you are registered with a dentist and think you have a dental emergency during this period, phone your dental practice. They’ll be able to tell you whether you should:

  • be seen by your dentist
  • go to a local hospital for care

Not Registered with a Dentist

If you are not registered with a dentist, follow the local advice given below:

Local area helpline operating as normal

Ayrshire and Arran – Ayrshire and Arran Dental Helpline on 01292 616990 (Open Monday to Friday, 9.00am to 5.00pm)

Borders – Borders Dental Helpline on 0300 7900 710 (Open Monday to Friday, 8.30am to 6.00pm)

Dumfries and Galloway – Dumfries and Galloway Dental Helpline on 0845 602 6417 (Open Monday to Friday, 8.00am to 6.00pm)

Fife – Fife Dental Advice Line on 01592 226 555 (Open Monday to Friday, 8.00am to 5.00pm)

Forth Valley – Forth Valley Dental Line on 01324 614 670 (Open Monday to Friday, 8.00am to 4.30pm)

Greater Glasgow and Clyde – Emergency Dental Treatment Centre on 0141 232 6323 (Open Monday to Friday, 9.00am to 5.00pm).

Grampian – Dental Information and Advice Line on 0345 4565 990 (Open Monday to Friday, 8.15am to 5.45pm)

Highland – Argyll and Bute – Dental Advice Line on 0845 833 2310  (Open Monday to Friday, 8.00am to 6.00pm)

All other Highland areas – Dental Advice Line on 0800 141 2362 (Open Monday to Friday, 8.00am to 6.00pm)

Lanarkshire – Lanarkshire General Enquiry Line on 0300 30 30 243 (Open Monday to Thursday, 9.00am to 5.00pm and Friday 9.00am to 4.30pm).

Lothian – Chalmers Dental Centre, 3 Chalmers Street, Edinburgh EH3 9EW, Tel: 0131 536 4800.Dental triage and advice service, Monday to Friday from 9am to 6pm. Dental treatment service, Monday to Friday from 9am to 4pm.

Orkney – Independent NHS Dental Practices – Orkney Dental Practice on 0185 687 2030 or, Deyanov Dental Practice on 0185 687 7118 (Open Monday to Friday, 8.00am to 6.00pm)

NHS Orkney Practices – Balfour Dental on 0185 688 8258 or, Garson Dental Clinic on 0185 685 0658 (Open Monday to Friday, 8.00am to 6.00pm)

Shetland – Phone a local dentist to arrange to be seen (Open Monday to Friday, 9.00am to 5.00pm)

Tayside – Perth and Kinross – Broxden Dental Centre on 01738 450 550 (Open Monday to Friday, 8.30am to 5.30pm)

Dundee – Tayside Dental Advice Line on 01382 596 990 (Open Monday to Friday, 8.00am to 5.30pm)

Arbroath and Angus – Dental Advice Line on 01241 432 481 (Open Monday to Friday, 8.30am to 5.30pm)

Western Isles – Western Isles Dental Helpline on 01851 707 500 (Open Monday, Tuesday, Thursday, and Friday 9.00am to 3.30pm and Wednesday 9.00am to 1.00pm)

Out-of-Hours Dental Emergencies

Out-of-hours is:

Monday to Thursday, 6.00pm to 8.00am

6.00pm on Friday to 8.00am on Monday

If you think you have a dental emergency during this period, phone the 111 service.

National Domestic Abuse Helpline

0808 2000 247
nationaldahelpline.org.uk
Free 24-hour helpline for women who have experienced domestic abuse and violence, with all female advisors. Also offers a live chat and can help to find refuge accommodation. Run by the domestic violence charity Refuge.

Scottish Women’s Rights Centre

Support for women experiencing domestic abuse
Website: www.scottishwomensrightscentre.org.uk
Phone number: 0808 801 0789

What is this UC Loan?

Scottish citizens who urgently require financial assistance over the Christmas period are now able to apply for an emergency Christmas loan from the Department of Work and Pensions (DWP).

The support is available to people claiming Universal Credit who need money while they wait for their first benefit payment.

The loan is also available to those who receive Universal Credit but need cash urgently and cannot wait for their next monthly payment.

This includes people who has been subject to a sudden change in circumstances, for instance those who have just had a baby.

Many Universal Credit claimants are expected to apply for the loan due to recent rising energy and food costs, as well as the end of the temporary COVID-19 uplift. Furthermore, people who make a claim for Universal Credit face a five-week wait for the money, which can leave some struggling for cash to pay bills.

What Else Should I Know?

The advance payment is currently being offered via the Department for Work and Pensions (DWP), which will allow claimants to borrow money then pay it back in instalments.

The loans are interest-free – and the amount claimants can get depends on how much Universal Credit they are entitled to.

How Much Can I Expect to Receive?

The maximum amount claimants can borrow is currently £1,000. Claimants can ask for up to 100% of the amount but can also ask for less.

Borrowed money should be with claimants within three days of making a claim and will have to make the money last five weeks until the UC payment comes through.

The money deducted from your next UC payment can be worked out by dividing the full cost by 24 (e.g. If you borrowed £1,000, £41.67 will come out of your account every month.

Claimants who get a job and stop claiming UC will still have to repay the loan.

How Do I Claim?

People seeking to make a claim should apply through Jobcentre on 0800 328 5644. Applications made because of a change in circumstance should be done over the phone.

Applicants will need to explain their reasons for needing the loan and will not get the payment automatically.

They will also need to be able to prove that they can pay back the cash and agree a rate at which the loan will be repaid.

Those struggling to repay an advance will be able to pause a repayment for up to three months (one month for a change in circumstances).

Applicants are advised to contact their work coach or ask online for further assistance if needed.

24-hour services – Emergency

Electricity power cuts – 105

If you smell Gas – 0800 111 999

Water emergencies – 0800 0778 778

Help with Utility Bills

If you are struggling with payments for a gas, electric or water bill, contact your supplier to let them know. They will discuss your options to help you repay the arrears.

If you have a pre-payment meter, some foodbanks can also help by giving you a small top-up if you are out of credit.

From the UK government

You might qualify for the:

  • Winter Fuel Payment– a £100 to £300 fuel payment for people born on or before 5 October 1954. 
  • Cold Weather Payment– a £25 payment for every 7 days of very cold weather between November and March. 
  • Warm Home Discount– a £140 discount for some people getting Pension Credit or some people in low-income households.
  • Household Support Fund– a funding package to help vulnerable households this winter. Contact your local council for advice and help on accessing the fund.

If you live in Scotland:

The Wayside Centre hot food and drinks, scarves, hats, gloves, etc

32 Midland Street, Glasgow. G1 4PR

Contact Telephone Number – 0141 221 0169 Contact Email Address – waysideglasgow@gmail.com

Visit their website for the most current information: www.glasgow.gov.uk/article/17283/Homelessness

 

 

To get a Social Work Services out of Office Hours you can call 0300 343 1505

The Overnight Welcome Centre will be open over Christmas and New Year. Contact them on 07543 851 895 or email owc@glasgowcitymission.com.

For life-threatening emergencies call 999

Call 101 for Police Scotland for non-emergencies

Health – Contact your local GP practice or Homeless GP service or call 111 for NHS24 help and advice.

Dental care – Call 0141 211 9600 for Glasgow’s dental hospital

You can contact your local Home-Start using our interactive map – not all Home-Starts will be closed during the festive season, so it is worth giving them a call to see. 

Get support over Christmas (home-start.org.uk)

You can contact your local Home-Start using our interactive map – not all Home-Starts will be closed during the festive season, so it is worth giving them a call to see. 

Get support over Christmas (home-start.org.uk)

An association of independent foodbanks across the UK

Independent Food Aid Network UK

ifanconnect@gmail.com

Beat

0808 801 0677 (adult helpline)
0808 801 0711 (youth line)
0808 801 0811 (student line)
beateatingdisorders.org.uk
Offers information and advice on eating disorders, and runs a supportive online community. Also provides a directory of support services at HelpFinder.

Beat’s answers to five questions you may have about Christmas with an eating disorder

Campaign Against Living Miserably (CALM)

0800 58 58 58
thecalmzone.net
Provides listening services, information, and support for anyone who needs to talk, including a web chat.

Combat Stress

0800 1381 619
combatstress.org.uk
Treatment and support for armed forces veterans who have mental health problems.

Cruse Bereavement Care

0808 808 1677
cruse.org.uk
Information and support after a bereavement.

Cruse’s information on coping with grief at Christmas

LGBT Foundation

0345 3 30 30 30
lgbt.foundation
Advice, support and information for people identifying as LGBTQ+.

LGBT Foundation’s Christmas survival guide

Men’s Advice Line

0808 801 0327
mensadviceline.org.uk
Confidential advice and support for men who have experienced domestic violence and abuse by a current or ex-partner or family member.

National Domestic Abuse Helpline

0808 2000 247
nationaldahelpline.org.uk
Free 24-hour helpline for women who have experienced domestic abuse and violence, with all female advisors. Also offers a live chat and can help to find refuge accommodation. Run by the domestic violence charity Refuge.

PANDAS Foundation

‘The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.’

Tel (nationwide): 0808 1961 776

Website: www.pandasfoundation.org.uk 

Relate

0300 003 0396
relate.org.uk
Provides help and support with relationships, including counselling and telephone support.

Relate’s tips for a stress-free Christmas

SAMH Information Service

Information and support about mental health.

Available: 9am to 6pm, Monday to Friday

Phone: 0344 800 0550

Email: info@samh.org.uk

Visit: samh.org.uk/info

Samaritans

116 123 (freephone)
jo@samaritans.org
Chris, Freepost RSRB-KKBY-CYJK
PO Box 90 90
Stirling FK8 2SA
samaritans.org

Samaritans are open 24/7 for anyone who needs to talk. You can visit some Samaritans branches in person. Samaritans also have a Welsh Language Line on 0808 164 0123 (7pm–11pm every day).

Samaritans’ Christmas coping information

Scottish Women’s Rights Centre

Support for women experiencing domestic abuse
Website: www.scottishwomensrightscentre.org.uk
Phone number: 0808 801 0789

Shout

85258 (text SHOUT)
giveusashout.org
Confidential 24/7 text service offering support if you are in crisis and need immediate help.

Stand Alone

standalone.org.uk
Charity supporting adults who are estranged (not in contact) from their family.

Survivors of Bereavement by Suicide (SOBS)

0300 111 5065
uk-sobs.org.uk
Emotional and practical support and local groups for anyone bereaved or affected by suicide.

Switchboard

0300 330 0630
switchboard.lgbt
Listening services, information and support for lesbian, gay, bisexual, and transgender communities.

The Compassionate Friends

0345 123 2304
tcf.org.uk
Provides support to bereaved families after the death of a child.

The National Association for People Abused in Childhood (NAPAC)

0808 801 0331
support@napac.org.uk
napac.org.uk
Supports adult survivors of any form of childhood abuse. Offers a helpline, email support and local services.

The Silver Line

0800 4 70 80 90
thesilverline.org.uk
Provides support, information, friendship, and advice for older people (over 55) who may feel lonely or isolated.

Tommy’s

tommys.org
Information and support for people affected by stillbirth, miscarriage, and premature birth.

If you are homeless and need a service after 4:45pm Monday to Thursday or 3:55 on a Friday and weekends you can call 0800 838 502.

Opening times:

  • Monday to Friday, 9am to 9pm
  • Weekends, 9am to noon

Contact details:

A charity that provides food parcels, along with other emergency services.

Find your nearest Salvation Army | The Salvation Army

Contact Telephone Number – (020) 7367 4500

Call freephone 0800 0277 7466 for a referral to the winter shelter.

Contact Telephone Number – 0141 287 0555

Website – socialcaredirect@glasgow.gov.uk

Contact Email Address – 
scdchildrenandfamilies@glasgow.gov.uk

trusselltrust.org
Emergency food and support for people in need. Includes a searchable list of local foodbanks.

Each foodbank will arrange its own Christmas hours. You need a voucher from their referral agency first, so find your nearest foodbank, and find out when their referral agency is open too.

To be able to access a foodbank you will need to be referred by one of the following:

  • Jobcentre Plus
  • A social worker
  • Citizens Advice
  • A children’s centre
  • Your local authority
  • Police or probation workers
  • A GP, health visitor or other medical professional

If you are not already in touch with any of the above, you can contact your local foodbank directly to ask for help. They will work with one of their referring agencies to arrange an appointment with you.

A charity with a list of charitable grants that do not need to be paid back.

Search for charitable and educational grants – Turn2us