We are looking for new volunteers for our state of the art multi-channel call centre in the heart of Glasgow's Merchant City.

People choose to volunteer for a variety of reasons. For some it offers the chance to give something back to their community and make a difference to the people around them. For others it provides an opportunity to develop new skills or build on existing experience and knowledge.

At Citizens Advice Direct, you get the opportunity to give back to every single person you deal with, whether it is on the phone, on Facebook, Live Chat, email, or even helping out one of our chatbots. You will definitely develop new skills, and meet people from the length and breadth of the City.

In return for your valuable time, we provide accredited training, and you are supported throughout your volunteering journey by our experienced and friendly staff. In fact, 80% of our staff started as volunteers.

We are all time poor these days, whether it is simply fitting in quality time for family and friends, studying for exams, developing our hobbies – the list is endless. All we ask is for a minimum of two three hour sessions a week. Citizens Advice Direct will reach over 100,000 people across Scotland this year. We need enthusiastic volunteers who can help people understand their rights and responsibilities, and offer practical options to tackle the issues facing them.

Please email us at volunteering@advice.scot if you are interested, visit our website at www.advice.scot/volunteering, or call us on 0800 023 2686.

You can help us make a difference.

Why not see what Holly, Olivia, Sehrish, Taylor and Eleanor thought of their time here?